G2 Vendor Directory

Call Center Infrastructure (CCI)

97

Products

44.9K

Total reviews

4.5

Avg. rating

Freshdesk by Freshworks leads the Call Center Infrastructure (CCI) category with a 4.4 rating from 3,867 reviews. CloudTalk has the strongest momentum in the category, up -4.0% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Call Center Infrastructure (CCI).

LLM citations · Call Center Infrastructure (CCI)

Source: G2 review data

Key stats

Freshdesk

CloudTalk

Small Business

Category trends

How the Call Center Infrastructure (CCI) market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Freshdesk2,726 2
Nextiva1,623 3
Talkdesk1,301 4
UJET755 5
NICE CXone729
Which products are growing fastest?
1
RingEX9 2
Nextiva7 3
CloudTalk6 4
Readymode4 5
Aircall1
Which products climbed the Grid most?
1
Samsung Contact Center Pro42 2
Bevatel37 3
Maqsam32 4
Readymode25 5
Zoom Contact Center14
Which products are reviewers switching to?
1
CloudTalk209 2
JustCall162 3
Talkdesk161 4
Nextiva124 5
Aloware121
Which products do enterprises choose?
1
Automation Anywhere Agentic Process Automation357 2
Freshdesk308 3
NICE CXone265 4
UJET262 5
Talkdesk257
Which products do mid-market buyers choose?
1
Freshdesk1,068 2
Talkdesk776 3
Nextiva439 4
UJET418 5
NICE CXone382
Which products do small businesses choose?
1
Freshdesk1,299 2
Nextiva1,149 3
RingEX350 4
Aircall336 5
LiveAgent302

Fastest growing

Ranked by G2 Momentum score.

1

CloudTalk

by CloudTalk · 1,943 reviews

4.4
2

Dialaxy

by Dialaxy Inc. · 269 reviews

4.4
3

Bevatel

by Bevatel Account · 89 reviews

4.8

All products

Ranked by G2 Grid position.

1

Freshdesk

by Freshworks · 3,867 reviews

4.4
2

RingEX

by RingCentral · 1,516 reviews

4.2
3

Nextiva

by Nextiva · 3,685 reviews

4.5
4

Aircall

by Aircall · 1,681 reviews

4.4
5

Five9 Intelligent Cloud Contact Center Platform

by Five9 · 625 reviews

4.1

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