Zoom Contact Center
Reviews
Star rating
Rank in Contact Center Knowledge Base
Pros and cons
Pros
- Ease of Use
- Features
- Efficiency
- Integrations
- Easy Setup
- Easy Implementation
Cons
- Call Issues
- Lack of Clarity
- Missing Features
- Chat Functionality Issues
- Contact Management
- Expensive
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 42.9% |
| Mid-Market | 46.8% |
| Enterprise | 10.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 20 | 4.1 |
| 2025 Q4 | 10 | 4.3 |
| 2026 Q2 | 13 | 4.6 |
Satisfaction ratings
What reviewers say
Zoom Contact Center’s Notes & Recaps Save Time and Keep Next Steps Clear
“What I love about Zoom Contact Center is the notes and recap feature, it’s definitely a time-saver. It’s so practical because after each meeting, I walk away with clear next steps and don’t have to worry about missing anything important.”
Easy-to-Use Collaboration, with Room for AI-Powered Notes
“I find Zoom Contact Center easy to connect with and use for sharing information. Screen sharing makes it easier to guide someone through signing a document or troubleshooting a process, and I like the noise cancellation. Everyone is willing to use it, and setup was really easy—ev”
Smooth Communication with Limited Customization
“I like how simple and smooth Zoom Contact Center makes handling customer calls. The smooth call routing and the easy, clean interface keep everything simple. Everything just works without extra hassle, which makes it easier to get people to the right place fast.”