G2 Vendor Directory

Samsung Contact Center Pro

by Samsung Electronics

17

Reviews

4.3

Star rating

#9

Rank in Call Center Infrastructure (CCI)

Pros and cons

Pros

  • Customer Support

Cons

    Traffic & LLM citations

    Monthly G2.com page views and citations by AI answer engines for Samsung Contact Center Pro.

    Page views and citations · Samsung Contact Center Pro

    Source: G2 review data

    Losing to

    Based on reviewers of other products who said they switched from Samsung Contact Center Pro.

    1

    Rise Vision

    1 switched
    2

    Wildix

    1 switched
    3

    Yodeck

    1 switched

    Key stats

    -100.0%

    41

    Small Business

    1

    Adoption by company size

    SegmentShare of reviews
    Small Business70.6%
    Mid-Market17.6%
    Enterprise11.8%

    Quarterly history

    QuarterReviewsStar rating
    2025 Q415.0
    2026 Q215.0

    Satisfaction ratings

    Ease of Use9.0
    Ease of Setup9.7
    Quality of Support9.1
    Meets Requirements9.0

    What reviewers say

    Efficient Door-to-Door Service with Dedicated Specialists

    5.0

    “I like that it is effetiance, and their door to door service is convenient, and it has dedicated specialist for business and customers”

    Customer Care Supervisor

    Premium Service and Support That Exceeds Expectations

    5.0

    “Samsung offers premium service and support to our customers.”

    Senior Research Assistant

    Prompt and Helpful Support

    4.5

    “The support agents are always prompt and helpful. I havent encountered any problems. The scalability of the deployment is also aspects.”

    User