Dialaxy
Reviews
Star rating
Rank in UCaaS Platforms
Pros and cons
Pros
- Ease of Use
- Customer Support
- Reliability
- Helpful
- Call Quality
- Features
Cons
- Number Issues
- Missing Features
- Limited Features
- Geographical Restrictions
- Complex Processes
- Limited Functionality
Traffic & LLM citations
Source: G2 review data
Winning from
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 64.7% |
| Mid-Market | 35.0% |
| Enterprise | 0.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 8 | 4.8 |
| 2025 Q1 | 16 | 4.8 |
| 2025 Q2 | 25 | 4.8 |
| 2025 Q3 | 44 | 4.9 |
| 2025 Q4 | 37 | 4.4 |
| 2026 Q1 | 26 | 3.9 |
| 2026 Q2 | 30 | 4.2 |
| 2026 Q3 | 51 | 4.1 |
Satisfaction ratings
What reviewers say
Dialaxy Makes Customer Calls Easy with Helpful Call History
“Dialaxy is straightforward to use when handling customer calls throughout the day. I don't have to spend too much time figuring out the communication workflow, which helps when I'm already coordinating several operational tasks. It's also useful to have previous call details avai”
Keeps our work numbers separate and history in one place
“I like how the IVY lets customers pull basic status updates or account info themselves just by using the keypad. It ties into our backend tools so they don't have to wait for a live agent for simple things.”
Solid for logging calls into our CRM and cutting international rates
“The automated call and SMS logging is really useful. Every incoming or outgoing call gets recorded with the timestamp, duration, and a link to the recording, plus the full text message thread, and it all drops straight into the customer timeline in our CRM. I don't have to chase ”