LiveAgent
Reviews
Star rating
Rank in Complaint Management
Pros and cons
Pros
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple
Cons
- Learning Curve
- Missing Features
- Steep Learning Curve
- Not Intuitive
- Integration Issues
- Lack of Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 66.6% |
| Mid-Market | 23.5% |
| Enterprise | 9.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 3 | 4.8 |
| 2025 Q1 | 6 | 4.3 |
| 2025 Q2 | 2 | 4.8 |
| 2025 Q3 | 10 | 4.6 |
| 2025 Q4 | 6 | 4.5 |
| 2026 Q1 | 3 | 5.0 |
| 2026 Q2 | 8 | 4.6 |
Satisfaction ratings
What reviewers say
Live Agent: a guarantee, easy and professional
“I like the ease of use and navigation. The entire application is very clear and easy to use. I use it for tickets opened via email.”
A highly reliable service, saving you money while delivering superior customer support.
“I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A major advantage of LiveAgent was its multi-site live chat system, which enabled us to seamlessly manage customer inquiries across multi”
A supportive collaboration tool for organized ticketing and customer communication.
“What I like most about LiveAgent is its ease of use. The ability to categorize tickets by support department or project made it easy to quickly identify and route tasks to the appropriate party. LiveAgent's efficient and user-friendly ticketing system is fantastic, helping us org”