RingEX
Reviews
Star rating
Rank in Speech Analytics
Pros and cons
Pros
- Ease of Use
- Customer Support
- Helpful
- Reliability
- Phone Calls
- Features
Cons
- Poor Customer Support
- Complex Processes
- Call Issues
- Customer Service
- Customer Support
- Limitations
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 57.9% |
| Mid-Market | 35.1% |
| Enterprise | 7.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 68 | 4.3 |
| 2025 Q1 | 26 | 4.5 |
| 2025 Q2 | 57 | 4.5 |
| 2025 Q3 | 44 | 4.6 |
| 2025 Q4 | 79 | 4.5 |
| 2026 Q1 | 62 | 4.5 |
| 2026 Q2 | 77 | 4.4 |
| 2026 Q3 | 85 | 4.3 |
Satisfaction ratings
What reviewers say
Solid Call Quality and Handy Messaging, but Settings and Reporting Feel Complex
“Call quality has been consistently solid, and having messaging right alongside the phone tools makes it much easier to manage support conversations. When a freelancer or client needs a follow-up, I can quickly check who’s available, send a message, or jump on a call without const”
Full Chat-to-Call Context Makes Support Faster and Smoother
“What’s actually been helpful is that I’ve stopped having to ask merchants to repeat themselves. A lot of them start in chat about a payout that failed or a shipping label that won’t generate, and then they call five or ten minutes later with more details. Before, whoever answered”
Superb All-in-One App for Work Calls and Team Conversations
“I primarily use it for work calls and conversation with various teams. The convenience of doing the calls and conversations in one app is superb since I don't have to keep changing from one app to another. The call routing feature comes in handy when there's a need to forward som”