Quo
Reviews
Star rating
Rank in Google Workspace Communication Tools
Pros and cons
Pros
- Ease of Use
- Customer Support
- Call Recording
- Features
- Easy Setup
- Customer Service
Cons
- Connection Issues
- Call Disconnections
- Missing Features
- Delays
- Performance Issues
- High Cost
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 91.4% |
| Mid-Market | 7.3% |
| Enterprise | 1.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 356 | 4.7 |
| 2025 Q1 | 250 | 4.7 |
| 2025 Q2 | 274 | 4.7 |
| 2025 Q3 | 290 | 4.8 |
| 2025 Q4 | 254 | 4.7 |
| 2026 Q1 | 39 | 4.7 |
| 2026 Q2 | 88 | 4.9 |
| 2026 Q3 | 33 | 4.3 |
Satisfaction ratings
What reviewers say
Useful Call Transcripts, but Unreliable Sona Transfers and Slow Bug Resolution after 26 days
“The ability to have Sona screen calls, answer common questions, and transfer customers to our business phone app is what attracted us to Quo. Having recordings and transcripts available is useful for reviewing customer conversations. However, the ongoing transfer failures have pr”
Helpful Porting Team and Reliable Two-Way Texting on Quo
“I moved my business phone number to Quo in early October and the porting team was genuinely helpful. When my first port request was rejected over an incorrect transfer PIN, support flagged the issue clearly and got the retry submitted the same day I sent corrected credentials. Th”
Highly User-Friendly Platform with Patient, Helpful Onboarding
“Quo is a highly user-friendly communication platform that has helped connect our team of therapists with the greatest of ease! During onboarding, the staff was extremely patient and helpful.”