Microsoft

#1 in Business Instant Messaging

Redmond, Washington

294

Products on G2

103K

Total reviews

4.4

Avg. star rating

Microsoft Teams ranks #1 in Business Instant Messaging.
Reviews across Microsoft's portfolio declined 71.5% quarter-over-quarter.
Microsoft's 294 products span 326 categories on G2.
Enterprise is the largest segment among reviewers, at 37.1%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Microsoft's products.

Page views and citations · Microsoft

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Salesforce

Google

Zoom

Oracle

Dropbox

Losing to

Based on reviewers of other products who said they switched from Microsoft.

Google

Smartsheet

Salesforce

Zoom

Dropbox

Key stats

-71.5%

326

Enterprise

1975

232,750

Redmond, Washington

$187.8M

Adoption by company size

Segment	Share of reviews
Small Business	28.7%
Mid-Market	34.3%
Enterprise	37.1%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	1,188	4.6
2025 Q1	766	4.6
2025 Q2	994	4.5
2025 Q3	2,204	4.6
2025 Q4	2,326	4.5
2026 Q1	2,477	4.5
2026 Q2	3,368	4.4
2026 Q3	960	4.5