Zendesk for Employee Service
Reviews
Star rating
Rank in HR Service Delivery
Pros and cons
Pros
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful
Cons
- Slow Loading
- Integration Issues
- Performance Issues
- Slow Performance
- Limited Features
- Connectivity Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 26.4% |
| Mid-Market | 54.7% |
| Enterprise | 18.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 4.0 |
| 2025 Q1 | 1 | 4.0 |
| 2025 Q2 | 1 | 5.0 |
| 2025 Q3 | 2 | 5.0 |
| 2025 Q4 | 1 | 5.0 |
| 2026 Q1 | 12 | 4.3 |
| 2026 Q2 | 12 | 4.6 |
| 2026 Q3 | 8 | 4.3 |
Satisfaction ratings
What reviewers say
Great Hardware Asset Tracking, but Spreadsheet Migration Was Tedious
“IT asset tracking used to live in a spreadsheet that nobody kept properly updated, someone would get a new laptop and the old serial number just stayed attached to their name forever in our records. Built out a custom object for equipment instead, tied directly to each employee's”
Got the facilities manager looped in without giving him a full seat
“An IT ticket about a broken badge reader at one office kept needing input from our facilities manager, but buying him a full agent seat just to comment occasionally on maybe five tickets a month felt like a waste. Made him a light agent instead, he gets CC'd, sees the relevant ti”
IT stopped assuming they were doing a good job and actually found out
“IT support internally just assumed things were fine since nobody complained loudly, but nobody was actually measuring it either. Turned on the standard CSAT survey on internal tickets, so employees rate IT and HR responses Good or Bad right after a ticket closes. Turned out one s”