G2 Vendor Directory

QualityUnit

#15 in Complaint Management

Bratislava, Slovakia

2

Products on G2

1,692

Total reviews

4.5

Avg. star rating

  • LiveAgent ranks #15 in Complaint Management.
  • Reviews across QualityUnit's portfolio declined 100.0% quarter-over-quarter.
  • QualityUnit's 2 products span 14 categories on G2.
  • Small Business is the largest segment among reviewers, at 69.0%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across QualityUnit's products.

Page views and citations · QualityUnit

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Zendesk

38 switched
2

Freshworks

28 switched
3

Salesforce

10 switched
4

Zoho

8 switched
5

Text

8 switched

Losing to

Based on reviewers of other products who said they switched from QualityUnit.

1

Fin

9 switched
2

Zoho

7 switched
3

Impact

5 switched
4

HubSpot

3 switched
5

Front App

2 switched

Key stats

-100.0%

#15

14

Small Business

2004

61

Bratislava, Slovakia

Adoption by company size

SegmentShare of reviews
Small Business69.0%
Mid-Market21.9%
Enterprise9.1%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q434.8
2025 Q174.3
2025 Q2104.8
2025 Q3164.6
2025 Q494.1
2026 Q154.8
2026 Q2114.6