Vtiger All-In-One CRM
416
Reviews
4.3
Star rating
#109
Rank in Help Desk
Pros and cons
Pros
- Organization Efficiency
- Feature Richness
- Reporting
- Customizability
- Affordable
- Ease of Use
Cons
- Missing Features
- Not User-Friendly
- Not Intuitive
- CRM Issues
- Poor Customer Support
- Bugs
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-100.0%
52
Small Business
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 67.5% |
| Mid-Market | 29.2% |
| Enterprise | 3.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q2 | 1 | 0.0 |
| 2025 Q3 | 1 | 5.0 |
| 2026 Q2 | 2 | 4.5 |
Satisfaction ratings
Ease of Use8.5
Ease of Setup8.2
Quality of Support8.8
Meets Requirements8.8
What reviewers say
Insanely Easy to Use and Integrate—Nothing Else Like It
5.0
“It is so easy to use and integrate. This over the competition is nothing!”
The platform is very intuitive.
5.0
“The platform is very intuitive. The ability to design and modify workflows in a graphic nature was quite nice.”
Disappointing and frustrating experience
0.0
“We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track employee certifications within each customer field. If we'd been able to set up the system, this would have been a valuable feature.”