Salesforce Sales Cloud
Reviews
Star rating
Rank in Revenue AI Platforms
Pros and cons
Pros
- Ease of Use
- Features
- Lead Management
- Salesforce Integration
- Customization
- Customizability
Cons
- Learning Curve
- Limitations
- Complexity
- Expensive
- Missing Features
- Limited Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 20.6% |
| Mid-Market | 45.5% |
| Enterprise | 34.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 155 | 4.5 |
| 2025 Q1 | 92 | 4.5 |
| 2025 Q2 | 91 | 4.4 |
| 2025 Q3 | 163 | 4.5 |
| 2025 Q4 | 1,410 | 4.4 |
| 2026 Q1 | 171 | 4.4 |
| 2026 Q2 | 388 | 4.3 |
| 2026 Q3 | 1,719 | 4.3 |
Satisfaction ratings
What reviewers say
Salesforce Sales Cloud: Complete Pipeline Visibility and Powerful Reporting
“Having a complete view of what is happening across the sales pipeline is crucial. The Salesforce Sales Cloud provides a central space for customer records, follow-up activities and opportunity information. My favorite feature is the reporting functionality because it provides a w”
AI-Powered Lead Organization and Automated Workflows Made Easy
“It helps me organize leads and other items like accounts and contacts. It’s AI-powered for predictive analysis, and the workflow is automated, which makes managing everything much easier.”
All Customer and Sales Activity in One Place with Salesforce Sales Cloud
“I like how Salesforce Sales Cloud keeps all customer information, sales activities, and follow-ups in one place. It makes managing leads, tracking deals, and monitoring sales performance much easier.”