Text (www.text.com) is an AI customer service software company that provides a AI platform to facilitate instant communication between businesses and their customers. Text offers customer service tools that turn customer conversations into sales opportunities and additional revenue.
Text offers a suite of software products delivered through a software-as-a-service (SaaS) model:
- Text – an AI-powered customer communication platform that enables businesses to manage customer conversations, support tickets, automation, and multichannel interactions in a unified workspace combining human agents and automated assistants.
- LiveChat – a live chat platform that allows businesses to communicate with website visitors in real time. It includes features such as chat routing, analytics, integrations with CRM and e-commerce platforms, and tools supporting customer service and sales.
- ChatBot – a platform for building and managing conversational AI chatbots that automate customer interactions, including support requests, lead generation, and answering frequently asked questions.
- HelpDesk – a ticketing system that helps teams manage and organize customer support requests from email and other communication channels.
- KnowledgeBase – a knowledge management platform that allows companies to create help centers and self-service support resources for customers and internal teams.
- OpenWidget – a website widget that integrates multiple communication channels such as live chat, chatbots, messaging apps, and contact forms into a single interface for website visitors.
Together, these products help businesses manage the entire customer communication workflow, from acquiring new customers to providing ongoing support.
