G2 Vendor Directory

Conversational Commerce Platforms

29

Products

14.4K

Total reviews

4.6

Avg. rating

Insider One by Insider One leads the Conversational Commerce Platforms category with a 4.7 rating from 1,432 reviews. Sprinklr Social has the strongest momentum in the category, up -14.3% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Conversational Commerce Platforms.

LLM citations · Conversational Commerce Platforms

Source: G2 review data

Key stats

Insider One

Sprinklr Social

Small Business

Category trends

How the Conversational Commerce Platforms market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Zendesk for Customer Service535 2
LiveChat257 3
Insider One194 4
Sprinklr Service83 5
Gorgias68
Which products are reviewers switching to?
1
Gorgias60 2
Sprinklr Service39 3
Zendesk for Customer Service25 4
LiveChat4 5
Sprinklr Social4
Which products do enterprises choose?
1
Zendesk for Customer Service64 2
LiveChat55 3
Insider One54 4
Sprinklr Service33 5
LivePerson22
Which products do mid-market buyers choose?
1
Zendesk for Customer Service223 2
Insider One89 3
LiveChat88 4
Bloomreach32 5
LivePerson18
Which products do small businesses choose?
1
Zendesk for Customer Service244 2
LiveChat112 3
Gorgias54 4
Insider One51 5
Gengage45

Fastest growing

Ranked by G2 Momentum score.

1

Sprinklr Social

by Sprinklr · 1,250 reviews

4.1
2

Zendesk for Customer Service

by Zendesk · 7,115 reviews

4.3
3

Ada

by ADA SUPPORT, INC. · 174 reviews

4.6

All products

Ranked by G2 Grid position.

1

Insider One

by Insider One · 1,432 reviews

4.7
2

Zendesk for Customer Service

by Zendesk · 7,115 reviews

4.3
3

Gorgias

by Gorgias · 582 reviews

4.6
4

Sprinklr Service

by Sprinklr · 773 reviews

4.3
5

Gengage

by Glov · 53 reviews

4.4

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