HelpDesk
Reviews
Star rating
Rank in Help Desk
Pros and cons
Pros
- Features
- Ease of Use
- Team Collaboration
- Customizability
- Easy Communication
- Customization
Cons
- Limited Features
- Time Delays
- Limited Integrations
- Inadequate Filtering
- Update Issues
- Technical Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 60.6% |
| Mid-Market | 36.4% |
| Enterprise | 3.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 3 | 4.7 |
Satisfaction ratings
What reviewers say
Best support tool ever!
“It is its completeness! All the tools you need to achieve a superlative support job, great integration with LiveChat.”
Effective Customer Communication, Needs Integration
“I appreciate HelpDesk's ability to connect customer tickets to different scenarios, making it easier to manage interactions. The feature allowing us to link multiple emails to a single ticket helps streamline the communication and provide better service. I also like how easy it i”
All-in-One Support Hub
“The platform's versatility, ability to be customized, and user-friendliness are definitely its strengths. I definitely like the design, although it's a tool to work with, the design makes it less boring, as if it were a regular website. Having all tools in one place makes work ef”