ChatBot
31
Reviews
4.4
Star rating
#28
Rank in Bot Platforms
Pros and cons
Pros
- Chatbot Development
- Helpful
- Ease of Use
- Customer Support
- 24/7 Support
- Intuitive
Cons
- AI Limitations
- Inaccuracy
- Search Functionality
- Understanding Issues
- Expensive
- Routing Issues
Traffic & LLM citations
Source: G2 review data
Key stats
—
71
Small Business
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 45.2% |
| Mid-Market | 41.9% |
| Enterprise | 12.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 1 | — |
| 2025 Q2 | 1 | 5.0 |
| 2025 Q3 | 2 | 4.5 |
| 2026 Q1 | 1 | 5.0 |
Satisfaction ratings
Ease of Use9.4
Ease of Setup8.9
Quality of Support9.2
Meets Requirements9.2
What reviewers say
My experience with Chatbot from Text
5.0
“I have been working with the chatbot for a year now and I like that the chatbot clearly explains what’s available, can offer email follow-ups, and can switch languages when needed. It absorbs the queue with ease, which lets our agents work more calmly and spend more time on real,”
It is good for product
5.0
“Yes, I used a chatbot last 1 year. It is good and easily accessible”
Easy solution, great results
4.5
“The ease of setting responses and actions, simplifying solutions and also responses, and making employees' daily work easier.”