SuiteCRM
Reviews
Star rating
Rank in CRM
Pros and cons
Pros
- Ease of Use
- Easy Customization
- Easy Setup
- Customizability
- Easy Tracking
- Organization
Cons
- Poor Design
- Not User-Friendly
- Not Intuitive
- Integration Issues
- Slow Loading
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 63.4% |
| Mid-Market | 27.7% |
| Enterprise | 8.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | — |
| 2025 Q4 | 3 | 4.2 |
| 2026 Q1 | 4 | 4.3 |
| 2026 Q2 | 4 | 4.4 |
Satisfaction ratings
What reviewers say
A Powerful and Cost Effective CRM for Custom Business Workflow
“SuiteCRM offers a comprehensive set of CRM features including lead management, opportunity tracking, customer support, and marketing automation in one platform. One of the biggest advantages is that it is open-source, allowing businesses to customize modules, workflows, and field”
Open-Source CRM That Delivers Real Value
“The best thing about SuiteCRM, is how adaptable and cost-effective it is. You can easily implement and customize fields, workflows, and dashboards to match your business without incurring extra licensing costs. It brings together sales, marketing, and customer support in one plac”
Pretty good if you know what you are doing
“Open Source & Cost Control, Because it’s open source, there’s no license cost per user (beyond hosting, maintenance, and optional paid support). This was a major advantage.”