Salesforce Platform
Reviews
Star rating
Rank in No-Code Development Platforms
Pros and cons
Pros
- Ease of Use
- Features
- Customization
- Customizability
- Customization Options
- Integrations
Cons
- Learning Curve
- Complexity
- Expensive
- Difficult Learning
- Missing Features
- Learning Difficulty
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 20.3% |
| Mid-Market | 44.6% |
| Enterprise | 35.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 66 | 4.6 |
| 2025 Q1 | 107 | 4.6 |
| 2025 Q2 | 53 | 4.4 |
| 2025 Q3 | 138 | 4.6 |
| 2025 Q4 | 483 | 4.5 |
| 2026 Q1 | 180 | 4.4 |
| 2026 Q2 | 46 | 4.3 |
| 2026 Q3 | 653 | 4.5 |
Satisfaction ratings
What reviewers say
Salesforce Platform – Streamlining Case Management, Team Performance, and Customer Support
“What I like best about Salesforce is its ability to centralize customer information, case management, reporting, and workflow automation in one platform. It provides better visibility into team performance, helps track key metrics, and streamlines support operations, enabling us ”
Case Management and Automation That Streamline Customer Query Resolution
“Case management and automation help track, assign, and resolve customer queries effectively, while reducing manual work.”
Excellent Revenue Intelligence and Deal Tracking
“Revenue intelligence and tracking of deals and progress of bdrs and sales people”