ServiceNow EmployeeWorks
Reviews
Star rating
Rank in AI IT Agents
Pros and cons
Pros
- Efficiency
- Ease of Use
- Innovation
- AI Integration
- Time-Saving
- Efficiency Improvement
Cons
- Complexity
- Learning Curve
- Time-Consuming
- Usage Limitations
- Delayed Response
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 15.4% |
| Mid-Market | 16.1% |
| Enterprise | 68.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 4.5 |
| 2025 Q3 | 1 | 3.5 |
| 2025 Q4 | 6 | 4.5 |
| 2026 Q2 | 74 | 4.2 |
| 2026 Q3 | 6 | 5.0 |
Satisfaction ratings
What reviewers say
Centralized Self-Service, but Search Needs Improvement
“I like having a centralized self-service portal for employees. I can track requests, access information quickly, and receive updates.”
Fast, Practical Interface for Handling Requests and Tracking Approvals
“I don’t have time to wrestle with internal systems when a prospect is ready for a demo. The interface helps me get to the request I need without a lot of detours. Response speed matters on a packed sales day, and the platform’s performance has been practical for checking routine ”
Reliable Request Tracking with Smooth Onboarding and Helpful AI Agents
“EmployeeWorks delivers reliable performance for my day-to-day request-tracking tasks. Onboarding walked me through the core workflows with minimal friction, so I was able to get started quickly. I’ve found the AI agents helpful for handling routine access queries, and the request”