G2 Vendor Directory

HappyFox Chat

by HappyFox Inc.

103

Reviews

4.4

Star rating

#94

Rank in Live Chat

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for HappyFox Chat.

      Page views and citations · HappyFox Chat

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      Losing to

      Based on reviewers of other products who said they switched from HappyFox Chat.

      Key stats

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      63

      Small Business

      1

      Adoption by company size

      SegmentShare of reviews
      Small Business71.8%
      Mid-Market26.2%
      Enterprise1.9%

      Quarterly history

      QuarterReviewsStar rating

      Satisfaction ratings

      Ease of Use9.6
      Ease of Setup9.5
      Quality of Support8.9
      Meets Requirements8.8

      What reviewers say

      Great tool for customer support teams.

      4.5

      “The different distribution methods (round robin and broadcast mode) are very useful when handling a support team and give you a lot of options. The ability to monitor other people's chats and use canned responses is also great. Another great thing is that you can see what the vis”

      Technical Support Team Lead

      Happy Fox made us Happy Users

      5.0

      “Integration with the Happy Fox Help Desk where we manage/handle all support requests for our business. The chat system is intuitive, fast, and easy to use.”

      IT and Support Team Manager

      Great way to capture customers

      5.0

      “I like that you can answer customer questions immediately and hopefully close the sale instead of customer leaving because they couldn't figure something out or could not find complete info on product or all the services we offer.”

      Account Executive