Harmony
81
Reviews
4.8
Star rating
#4
Rank in AI IT Agents
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-95.2%
92
Mid-Market
4
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 23.5% |
| Mid-Market | 61.7% |
| Enterprise | 14.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q1 | 47 | 4.8 |
| 2026 Q2 | 21 | 4.9 |
| 2026 Q3 | 1 | — |
Satisfaction ratings
Ease of Use9.3
Ease of Setup9.0
Quality of Support9.1
Meets Requirements9.1
What reviewers say
Fluid, Flexible, and Incredibly Powerful Once You Explore the Tools
5.0
“Fluidity and flexibility, it’s a powerful tool and you can do anything with it if only you just look for a bit at the tools at hand”
Harmony Makes IT Life Easier
5.0
“As someone in IT, one of the main things I look for is an easier life, and that’s exactly what Harmony delivers.”
Impressive AI Service Agent That Answers Naturally
4.5
“The AI service agent’s capabilities—how it answers and behaves—are very impressive.”