G2 Vendor Directory

AI IT Agents

27

Products

8,512

Total reviews

4.6

Avg. rating

ServiceNow AI Agents by ServiceNow leads the AI IT Agents category with a 4.3 rating from 506 reviews. It also has the strongest momentum in the category.

LLM citations

Monthly citations by AI answer engines for the top products in AI IT Agents.

LLM citations · AI IT Agents

Source: G2 review data

Key stats

ServiceNow AI Agents

ServiceNow AI Agents

Enterprise

Category trends

How the AI IT Agents market is moving, from G2 review and Grid data.

Which products are most adopted?
1
ServiceNow AI Agents264 2
Salesforce IT Service216 3
Remote Monitoring and Management161 4
ServiceNow EmployeeWorks124 5
Harmony80
Which products are reviewers switching to?
1
Console5 2
Automation Anywhere Aisera Solutions3 3
ServiceNow EmployeeWorks2 4
Zendesk for Employee Service1 5
Glean1
Which products do enterprises choose?
1
ServiceNow AI Agents111 2
Remote Monitoring and Management83 3
ServiceNow EmployeeWorks72 4
Salesforce IT Service58 5
Glean23
Which products do mid-market buyers choose?
1
Salesforce IT Service88 2
ServiceNow AI Agents59 3
Harmony50 4
Remote Monitoring and Management26 5
Guru24
Which products do small businesses choose?
1
Salesforce IT Service70 2
Remote Monitoring and Management48 3
ServiceNow AI Agents30 4
Harmony19 5
ServiceNow EmployeeWorks19

Fastest growing

Ranked by G2 Momentum score.

1

ServiceNow AI Agents

by ServiceNow · 506 reviews

4.3
2

Remote Monitoring and Management

by Atera · 1,284 reviews

4.6
3

ServiceNow EmployeeWorks

by ServiceNow · 167 reviews

4.4

All products

Ranked by G2 Grid position.

1

ServiceNow AI Agents

by ServiceNow · 506 reviews

4.3
2

Remote Monitoring and Management

by Atera · 1,284 reviews

4.6
3

Salesforce IT Service

by Salesforce · 228 reviews

4.2
4

Harmony

by Harmony · 81 reviews

4.8
5

ServiceNow EmployeeWorks

by ServiceNow · 167 reviews

4.4

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