G2 Vendor Directory
20

Reviews

4.8

Star rating

#9

Rank in AI IT Agents

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for Console.

      Page views and citations · Console

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      Key stats

      +300.0%

      95

      Mid-Market

      1

      Adoption by company size

      SegmentShare of reviews
      Small Business5.0%
      Mid-Market80.0%
      Enterprise15.0%

      Quarterly history

      QuarterReviewsStar rating
      2026 Q1154.8
      2026 Q215.0
      2026 Q344.9

      Satisfaction ratings

      Ease of Use9.5
      Ease of Setup9.4
      Quality of Support9.8
      Meets Requirements9.5

      What reviewers say

      Clever pattern recognition and easy playbook automation. Automate to save yourself some time!

      5.0

      “Clever in recognizing wording and phrases and adjustments in them. Lean and easy to implement playbooks to automate your workflow even more, leaving you with more time.”

      Administrator

      A Modern Platform That Streamlines and Simplifies IT Workflows

      5.0

      “Console stands out as a modern and well-thought-out platform. Getting started was straightforward, and the support team has been consistently helpful. It’s made our IT workflows more efficient and reduced a lot of manual overhead in our daily operations.”

      Information Technology Support Engineer

      Agent Automated Provisioning Makes Access Requests Effortless

      5.0

      “The agentic capabilities of provisioning access request without human intervention”

      IT Systems and Support Engineer