BMC Helix Remedyforce
49
Reviews
3.9
Star rating
#46
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
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24
Enterprise
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 10.4% |
| Mid-Market | 35.4% |
| Enterprise | 54.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q3 | 1 | 3.0 |
Satisfaction ratings
Ease of Use8.0
Ease of Setup7.7
Quality of Support8.6
Meets Requirements8.6
What reviewers say
Solid ITSM for Salesforce-first teams
3.0
“It delivers ITSM natively on Salesforce, which is a strong fit for teams already living in that ecosystem.”
BMC Helix Remedyforce the best IT Service Management tool
5.0
“BMC Helix Remedyforce tool is the best tool which is a comprehensive and scalable and cost-effective solution. It is very good solution for Incident management, Change Management and Problem Management.”
It was a great experience
4.5
“It is delivered in cloud or on premises. It makes the power of AI, ML and automation accessible and affordable.”