ServiceNow AI Agents
Reviews
Star rating
Rank in AI IT Agents
Pros and cons
Pros
- Efficiency
- Ease of Use
- Messaging Automation
- Easy Integrations
- Helpful
- Bot Creation
Cons
- Inaccuracy
- Poor Understanding
- Complex Configuration
- Limited AI
- Learning Curve
- Complex Usability
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 23.0% |
| Mid-Market | 25.3% |
| Enterprise | 51.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 26 | 4.5 |
| 2025 Q3 | 34 | 4.2 |
| 2025 Q4 | 10 | 4.3 |
| 2026 Q1 | 9 | 4.2 |
| 2026 Q2 | 374 | 4.3 |
| 2026 Q3 | 35 | 4.1 |
Satisfaction ratings
What reviewers say
Effortless Escalation Requests and Easy Access to Dedicated Team Links
“It helps me to raise escalation requests to internal teams effortlessly. It's easier to find dedicated teams links easily.”
Quickly Finds the Right Team Links for Incident Reporting
“Help me search for dedicated teams link for reporting incident. For example, payroll, application access or escalating a request to dedicated team. It saves a lot time.”
Easy Setup and Efficient Automation, with Room to Improve AI Accuracy
“I use ServiceNow AI Agents to simplify management tasks, reduce repetitive work, and help resolve incidents faster. I like that it automates repetitive tasks, provides quick assistance, and simplifies workflows. The AI-driven assistance reduces manual tasks, helps my team access ”