ServiceNow IT Asset Management
Reviews
Star rating
Rank in IT Asset Management
Pros and cons
Pros
- Asset Management
- Ease of Use
- Integrations
- Tracking
- Features
- Automation
Cons
- Learning Curve
- Expensive
- Complexity
- Difficult Setup
- Integration Issues
- Insufficient Information
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 8.9% |
| Mid-Market | 24.4% |
| Enterprise | 66.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.5 |
| 2025 Q1 | 10 | 3.9 |
| 2025 Q2 | 53 | 4.3 |
| 2025 Q3 | 4 | 4.4 |
| 2025 Q4 | 11 | 4.6 |
| 2026 Q1 | 21 | 4.6 |
| 2026 Q2 | 305 | 4.3 |
| 2026 Q3 | 49 | 4.2 |
Satisfaction ratings
What reviewers say
Organized Asset Tracking, but Navigation Could Be Simpler
“I like that ServiceNow IT Asset Management keeps IT asset information organized in one place and makes it easy to access. Tracking asset ownership, status, and lifecycle is easier, which helps simplify day-to-day IT operations. The centralized view helps teams track assets more e”
One-Stop IT Solution with Game-Changing Auto Assignment
“I find ServiceNow IT Asset Management a one-stop solution. Its auto-assignment and assignment rules are a game changer for me. With one click, a ticket goes to the right team and gets resolved in very little time, which makes everything feel effortless. I see it as a complete sol”
Centralized Asset Tracking That Streamlines Vulnerability Management
“What I like, best about ServiceNowIT asset management is that it gives us one place to track assets and their related information. From a vulnerability management operations point of view, it helps when we are checking an asset, finding the right ownership or context and followi”