G2 Vendor Directory

Serviceaide

#37 in IT Service Management (ITSM) Tools

San Jose, California

1

Products on G2

105

Total reviews

3.9

Avg. star rating

  • Serviceaide ChangeGear ranks #37 in IT Service Management (ITSM) Tools.
  • Serviceaide's 1 product span 3 categories on G2.
  • Mid-Market is the largest segment among reviewers, at 49.5%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Serviceaide's products.

Page views and citations · Serviceaide

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Ivanti

3 switched
2

Zendesk

2 switched
3

Zoho

2 switched
4

SysAid

2 switched
5

Atlassian

2 switched

Losing to

Based on reviewers of other products who said they switched from Serviceaide.

1

Freshworks

1 switched
2

Wavity

1 switched

Key stats

—

#37

3

Mid-Market

2016

74

San Jose, California

Adoption by company size

SegmentShare of reviews
Small Business11.4%
Mid-Market49.5%
Enterprise39.0%

Quarterly history

QuarterTotal reviewsAvg. rating
2025 Q154.3
2025 Q224.3