Serviceaide ChangeGear
Reviews
Star rating
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
Cons
- Slow Performance
- Outdated Interface
- Missing Features
- Slow Loading
- Learning Curve
- Limited Integration
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 11.4% |
| Mid-Market | 49.5% |
| Enterprise | 39.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 5 | 4.3 |
| 2025 Q2 | 2 | 4.3 |
Satisfaction ratings
What reviewers say
No more guessing who’s doing what
“My favorite part about Serviceaide ChangeGear is how well it binds our team together in fast moving projects. This reduces confusion especially as they get more able to change their priorities. Overall, we’ve been using it consistently since then to track incidents and approvals,”
Our team's morale has improved since we started using Serviceaide ChangeGear
“I particularly like that Serviceaide ChangeGear is as customizable as possible for managing IT tickets and change requests. It’s really solid for us, we use it daily to track an incident and approve everything. What I like is how easily it links to the Active Directory and the em”
We're actually looking forward to change management meetings
“Our change management module provides complete robustness for tracking and planning and reporting changes easily. Our IT department has undergone a transformation through this solution because we can handle intricate changes without causing major interruptions. The approval workf”