Dialpad Connect
Reviews
Star rating
Rank in Google Workspace Communication Tools
Pros and cons
Pros
- Ease of Use
- Call Management
- Helpful
- Call Recording
- Features
- Voice Transcription
Cons
- Call Issues
- Connection Issues
- Missing Functionality
- Recording Issues
- Connectivity Issues
- Call Quality Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 57.6% |
| Mid-Market | 32.8% |
| Enterprise | 9.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 21 | 4.5 |
| 2025 Q1 | 15 | 4.0 |
| 2025 Q2 | 7 | 4.9 |
| 2025 Q3 | 20 | 4.5 |
| 2025 Q4 | 22 | 4.6 |
| 2026 Q1 | 126 | 4.2 |
| 2026 Q2 | 123 | 4.3 |
| 2026 Q3 | 27 | 4.1 |
Satisfaction ratings
What reviewers say
Dialpad Connect Experience
“Dialpad connect is a fairly useful software. We migrated from RingCentral after using them for a few years. Our CRM integrates with Dialpad and that was one of the reasons why. Their product is solid. As a newer company, there is room for improvement, but they have all the core f”
Intuitive Layout, Easy Adoption, and Solid Admin Performance
“I enjoy the fact it works and the layout is fairly intuitive. Its not hard to learn where to go and how to use as a user, most of our users dont even need any type of training. Pricing isnt too bad compared to mobile lines we have with Tmobile. Even the admin side of the program ”
Dialpad Connect Review
“I like that I can go back and review my calls, then update the name and add the account number for that client.”