eFax Online Fax Service
233
Reviews
4.5
Star rating
#3
Rank in Online Fax
Pros and cons
Pros
- Ease of Use
- Faxing Services
- Fax Services
- Easy Access
- Convenience
- Efficiency
Cons
- Fax Issues
- Slow Performance
- Technical Issues
- Connection Issues
- Login Issues
- Long Waiting Time
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
+387.5%
65
Small Business
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 80.1% |
| Mid-Market | 18.6% |
| Enterprise | 1.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 19 | 4.3 |
| 2025 Q1 | 13 | 4.3 |
| 2025 Q2 | 23 | 4.4 |
| 2025 Q3 | 2 | 4.8 |
| 2025 Q4 | 6 | 3.9 |
| 2026 Q1 | 36 | 4.4 |
| 2026 Q2 | 8 | 4.4 |
| 2026 Q3 | 39 | 4.6 |
Satisfaction ratings
Ease of Use9.0
Ease of Setup9.2
Quality of Support8.6
Meets Requirements9.3
What reviewers say
Great Features, Easy Interface, and Compliant
4.5
“It’s very simple to use. It keeps a clear record of everything I’ve sent or received, and it also lets me create drafts when I need to.”
efax
4.0
“easy to access using both web and mobile app. Good overall layout and fast launch times on mobile app with minimal delay for cloud syncing.”
Effortless Faxing, Needs Better Contact Management
5.0
“I appreciate that eFax Online Fax Service eliminates the need to pay for a separate telephone line and fax machine, which is quite convenient. The initial setup was very easy, which I really liked.”