8x8 Work
942
Reviews
4.2
Star rating
#3
Rank in Cloud PBX Platforms
Pros and cons
Pros
- Ease of Use
- Easy Communication
- Reliability
- Customer Support
- Features
- Simple
Cons
- Customer Service
- Customer Support
- Poor Customer Support
- Limited Features
- Technical Issues
- Missing Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-90.5%
47
Small Business
4
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 54.6% |
| Mid-Market | 35.1% |
| Enterprise | 10.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 14 | 4.5 |
| 2025 Q1 | 16 | 4.9 |
| 2025 Q2 | 31 | 4.4 |
| 2025 Q3 | 27 | 4.3 |
| 2025 Q4 | 24 | 4.4 |
| 2026 Q1 | 27 | 4.5 |
| 2026 Q2 | 95 | 4.1 |
| 2026 Q3 | 9 | 4.6 |
Satisfaction ratings
Ease of Use8.8
Ease of Setup8.6
Quality of Support8.4
Meets Requirements8.8
What reviewers say
Easy to Work With
5.0
“EASY TO WORK WITH, INTERNET BASED PHONES AND TECHNICAL SUPPORT IS ALWAYS PLEASANT”
User-Friendly with Outstanding Support
5.0
“I really like the ease of use with 8x8 Work, which makes it straightforward to navigate as both a user and an admin. The platform's professional look and functionality also stand out for me, providing a polished experience. Additionally, the support from 8x8 Work is excellent whe”
Crystal-Clear Connection in a Clean, User-Friendly App
5.0
“The best thing for me is the connection quality. It’s clear and free of noise, like a good landline or mobile connection. The app is also very user-friendly, with a neat design and no heavy add-ons.”