Vonage Business Communications
Reviews
Star rating
Rank in Cloud PBX Platforms
Pros and cons
Pros
- Ease of Use
- Reliability
- VoIP Services
- Calling Features
- Customer Support
- Messaging Features
Cons
- Texting Limitations
- Customer Service
- Call Drops
- Expensive
- Connection Issues
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 60.6% |
| Mid-Market | 32.4% |
| Enterprise | 7.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q1 | 11 | 4.7 |
| 2025 Q2 | 3 | 4.3 |
| 2025 Q3 | 9 | 4.5 |
| 2025 Q4 | 5 | 4.5 |
| 2026 Q1 | 3 | 5.0 |
| 2026 Q2 | 7 | 3.3 |
| 2026 Q3 | 2 | 5.0 |
Satisfaction ratings
What reviewers say
Best Communication app for calling and texting
“Very helpful in one-to-one texting and calling. This can be easily used on both phones and desktops/Laptops. Very easy to use in day-to-day life. Vonage offers text, calling, team messaging, and video calls, as well as group texting, which helps us coordinate within the organisat”
All-in-One Cloud Communications with Powerful APIs and Innovation
“What I like most about Vonage Business Communications is how it combines voice, messaging, video meetings, and contact center solutions into one flexible cloud platform. I also appreciate its strong API capabilities, which allow businesses to integrate communications into their e”
Wonderful Voice Quality and an Easy-to-Use UI with Reliable Reports
“The voice quality and the UI is wonderful, easy to use and reports are reliable”