G2 Vendor Directory

Speech Analytics

70

Products

24K

Total reviews

4.5

Avg. rating

RingEX by RingCentral leads the Speech Analytics category with a 4.2 rating from 1,516 reviews. CloudTalk has the strongest momentum in the category, up -4.0% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Speech Analytics.

LLM citations · Speech Analytics

Source: G2 review data

Key stats

RingEX

CloudTalk

Mid-Market

Category trends

How the Speech Analytics market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Convin.ai348 2
Talkdesk331 3
NICE CXone296 4
Dialpad Support249 5
CallMiner Eureka217
Which products climbed the Grid most?
1
Balto12 2
Avaya Contact Center10 3
Observe.AI6 4
Talkdesk4 5
WhatConverts2
Which products are reviewers switching to?
1
Talkdesk114 2
Genesys Cloud CX82 3
NICE CXone58 4
CloudTalk45 5
JustCall40
Which products do enterprises choose?
1
Convin.ai249 2
NICE CXone110 3
Genesys Cloud CX93 4
Talkdesk88 5
CallMiner Eureka83
Which products do mid-market buyers choose?
1
Talkdesk196 2
NICE CXone151 3
Dialpad Support123 4
CallMiner Eureka107 5
Genesys Cloud CX92
Which products do small businesses choose?
1
CloudTalk101 2
Dialpad Support80 3
RingEX80 4
Talkdesk47 5
JustCall47

Fastest growing

Ranked by G2 Momentum score.

1

CloudTalk

by CloudTalk · 1,943 reviews

4.4
2

Robylon AI

by Robylon AI · 42 reviews

5.0
3

Voiso

by Voiso · 92 reviews

4.8

All products

Ranked by G2 Grid position.

1

RingEX

by RingCentral · 1,516 reviews

4.2
2

Genesys Cloud CX

by Genesys · 1,581 reviews

4.4
3

Dialpad Support

by Dialpad · 712 reviews

4.4
4

Observe.AI

by Observe.AI · 306 reviews

4.5
5

CloudTalk

by CloudTalk · 1,943 reviews

4.4

Showing 5 of 70