GoTo Connect
Reviews
Star rating
Rank in Online Fax
Pros and cons
Pros
- Ease of Use
- Customer Support
- Reliability
- Easy Setup
- Features
- User Interface
Cons
- Call Issues
- Limitations
- Limited Features
- Poor Customer Support
- Customer Service
- Complex Processes
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 70.8% |
| Mid-Market | 24.6% |
| Enterprise | 4.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 3 | 3.2 |
| 2025 Q1 | 9 | 4.1 |
| 2025 Q2 | 32 | 4.1 |
| 2025 Q3 | 30 | 4.7 |
| 2025 Q4 | 23 | 4.3 |
| 2026 Q1 | 4 | 4.8 |
| 2026 Q2 | 24 | 4.6 |
| 2026 Q3 | 8 | 4.8 |
Satisfaction ratings
What reviewers say
Friendly GUI, Reliable VoIP, and Powerful Contact Center Features
“Friendly GUI, Available support, Amazing compatibility, very redundant, Rarely any global outages. very reasonable pricing and plans, AI integrations available . Amazing contact center tools and features. Wide range of integrations available.”
Easy to Use Call Recording and Playback That Just Works
“The ease of use and the functionality of record and listening to those calls”
Seamless Communication with Stellar Support
“I really like the ease of use and the good customer service that GoTo Connect provides. I also appreciate that it allows me to use my company phone number to easily text with one number instead of having to use my personal cell. I've even referred friends to it because of these g”