G2 Vendor Directory

Complaint Management

26

Products

37.6K

Total reviews

4.5

Avg. rating

Salesforce Service Cloud by Salesforce leads the Complaint Management category with a 4.4 rating from 8,464 reviews. DevRev has the strongest momentum in the category, up -92.7% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Complaint Management.

LLM citations · Complaint Management

Source: G2 review data

Key stats

Salesforce Service Cloud

DevRev

Mid-Market

Category trends

How the Complaint Management market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Zendesk for Customer Service2,006 2
Salesforce Service Cloud1,424 3
Zoho Desk1,014 4
Freshservice925 5
Freshdesk615
Which products are reviewers switching to?
1
Zoho Desk515 2
Freshdesk218 3
Zendesk for Customer Service184 4
Salesforce Service Cloud86 5
LiveAgent80
Which products do enterprises choose?
1
Salesforce Service Cloud571 2
Zendesk for Customer Service218 3
Freshservice190 4
ServiceNow Customer Service Management139 5
Freshdesk82
Which products do mid-market buyers choose?
1
Zendesk for Customer Service895 2
Salesforce Service Cloud618 3
Freshservice575 4
Freshdesk270 5
Zoho Desk251
Which products do small businesses choose?
1
Zendesk for Customer Service862 2
Zoho Desk718 3
Freshdesk254 4
Salesforce Service Cloud210 5
Freshservice154

Fastest growing

Ranked by G2 Momentum score.

1

DevRev

by DevRev · 210 reviews

4.3
2

ServiceNow Customer Service Management

by ServiceNow · 523 reviews

4.4
3

Zendesk for Customer Service

by Zendesk · 7,115 reviews

4.3

All products

Ranked by G2 Grid position.

1

Salesforce Service Cloud

by Salesforce · 8,464 reviews

4.4
2

Zendesk for Customer Service

by Zendesk · 7,115 reviews

4.3
3

Zoho Desk

by Zoho · 8,038 reviews

4.4
4

Freshdesk

by Freshworks · 3,867 reviews

4.4
5

Freshservice

by Freshworks · 1,366 reviews

4.6

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