Playvox

#14 in Contact Center Quality Assurance

Sunnyvale, CA

Products on G2

1,372

Total reviews

4.8

Avg. star rating

Playvox Quality Management ranks #14 in Contact Center Quality Assurance.
Reviews across Playvox's portfolio declined 100.0% quarter-over-quarter.
Playvox's 3 products span 8 categories on G2.
Mid-Market is the largest segment among reviewers, at 55.4%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Playvox's products.

Page views and citations · Playvox

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

ScorebuddyCX

Microsoft

NiCE

Salesforce

Verint

Losing to

Based on reviewers of other products who said they switched from Playvox.

Dialpad

Assembled

ScorebuddyCX

Awardco

EvaluAgent

Key stats

-100.0%

#14

Mid-Market

2012

Sunnyvale, CA

Adoption by company size

Segment	Share of reviews
Small Business	12.1%
Mid-Market	55.4%
Enterprise	32.5%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	87	4.8
2025 Q1	8	4.7
2025 Q2	3	4.3
2025 Q3	4	5.0
2025 Q4	2	5.0
2026 Q1	2	4.0
2026 Q2	1	5.0

About Playvox

Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Our agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.