G2 Vendor Directory

Contact Center Quality Assurance

78

Products

36.9K

Total reviews

4.5

Avg. rating

Salesforce Service Cloud by Salesforce leads the Contact Center Quality Assurance category with a 4.4 rating from 8,464 reviews. CloudTalk has the strongest momentum in the category, up -4.0% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Contact Center Quality Assurance.

LLM citations · Contact Center Quality Assurance

Source: G2 review data

Key stats

Salesforce Service Cloud

CloudTalk

Mid-Market

Category trends

How the Contact Center Quality Assurance market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Playvox Quality Management1,163 2
ScorebuddyCX837 3
Talkdesk742 4
NICE CXone600 5
Salesforce Service Cloud578
Which products are growing fastest?
1
Salesforce Service Cloud13 2
CloudTalk4 3
SQM CX Quality™1
Which products climbed the Grid most?
1
Oversai Quality Assurance10 2
SQM CX Quality™7 3
Genesys Cloud CX5 4
CloudTalk5 5
Sprinklr Service4
Which products are reviewers switching to?
1
Talkdesk118 2
Genesys Cloud CX84 3
NICE CXone56 4
CloudTalk39 5
GoTo Connect39
Which products do enterprises choose?
1
Playvox Quality Management394 2
Convin.ai287 3
Salesforce Service Cloud235 4
NICE CXone216 5
Talkdesk162
Which products do mid-market buyers choose?
1
Playvox Quality Management658 2
ScorebuddyCX489 3
Talkdesk427 4
NICE CXone315 5
evaluagent283
Which products do small businesses choose?
1
ScorebuddyCX177 2
Talkdesk151 3
CloudTalk147 4
RingEX117 5
Playvox Quality Management111

Fastest growing

Ranked by G2 Momentum score.

1

CloudTalk

by CloudTalk · 1,943 reviews

4.4
2

Cresta

by Cresta · 46 reviews

4.3
3

Balto

by Balto · 596 reviews

4.8

All products

Ranked by G2 Grid position.

1

Salesforce Service Cloud

by Salesforce · 8,464 reviews

4.4
2

RingEX

by RingCentral · 1,516 reviews

4.2
3

SQM CX Quality™

by SQM Group · 379 reviews

4.5
4

Genesys Cloud CX

by Genesys · 1,581 reviews

4.4
5

ScorebuddyCX

by ScorebuddyCX · 837 reviews

4.5

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