G2 Vendor Directory

EvaluAgent

#6 in Contact Center Quality Assurance

Middlesbrough, GB

1

Products on G2

449

Total reviews

4.5

Avg. star rating

  • evaluagent ranks #6 in Contact Center Quality Assurance.
  • Reviews across EvaluAgent's portfolio declined 53.3% quarter-over-quarter.
  • EvaluAgent's 1 product span 3 categories on G2.
  • Mid-Market is the largest segment among reviewers, at 64.6%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across EvaluAgent's products.

Page views and citations · EvaluAgent

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

ScorebuddyCX

7 switched
2

Zendesk

4 switched
3

Microsoft

3 switched
4

Google

2 switched
5

Verint

2 switched

Losing to

Based on reviewers of other products who said they switched from EvaluAgent.

1

ScorebuddyCX

2 switched
2

Playvox

2 switched
3

MaestroQA

1 switched
4

Bookyourdata

1 switched

Key stats

-53.3%

#6

3

Mid-Market

2012

51

Middlesbrough, GB

Adoption by company size

SegmentShare of reviews
Small Business17.4%
Mid-Market64.6%
Enterprise18.1%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q4784.5
2025 Q1144.0
2025 Q2134.5
2025 Q3274.6
2025 Q4494.3
2026 Q184.6
2026 Q2154.6
2026 Q374.5