Dialpad

#2 in Google Workspace Communication Tools

San Ramon, California

Products on G2

4,928

Total reviews

4.4

Avg. star rating

Dialpad Connect ranks #2 in Google Workspace Communication Tools.
Reviews across Dialpad's portfolio declined 79.5% quarter-over-quarter.
Dialpad's 2 products span 18 categories on G2.
Small Business is the largest segment among reviewers, at 55.3%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Dialpad's products.

Page views and citations · Dialpad

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

GoTo

RingCentral

Google

Zoom

Vonage

Losing to

Based on reviewers of other products who said they switched from Dialpad.

Quo

Saas Labs

CloudTalk

Nextiva

Kixie

Key stats

-79.5%

Small Business

2011

1,511

San Ramon, California

$137K

Adoption by company size

Segment	Share of reviews
Small Business	55.3%
Mid-Market	35.5%
Enterprise	9.2%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	35	4.5
2025 Q1	29	4.2
2025 Q2	8	4.9
2025 Q3	24	4.5
2025 Q4	26	4.5
2026 Q1	207	4.1
2026 Q2	195	4.2
2026 Q3	40	4.3

About Dialpad

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.