Dynamics 365 Sales
Reviews
Star rating
Rank in Sales Analytics
Pros and cons
Pros
- Ease of Use
- Integrations
- Lead Management
- Helpful
- Customization
- Automation
Cons
- Learning Curve
- Complexity
- Not Intuitive
- Time-Consuming
- Limited Features
- Expensive
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 30.6% |
| Mid-Market | 39.9% |
| Enterprise | 29.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 8 | 4.1 |
| 2025 Q1 | 3 | 3.5 |
| 2025 Q2 | 2 | 3.5 |
| 2025 Q3 | 4 | 4.4 |
| 2025 Q4 | 8 | 4.0 |
| 2026 Q1 | 4 | 4.0 |
| 2026 Q2 | 10 | 4.4 |
| 2026 Q3 | 4 | 4.4 |
Satisfaction ratings
What reviewers say
Streamlined CRM with Easy Data Entry
“I love Dynamics 365 Sales because it makes entering data and keeping track of it a lot simpler and faster, saving me time and effort. I appreciate the reduced number of clicks, which makes my workflow smoother. What stands out most is how it allows me to add events, calendar invi”
Valuable Insights with Complex UI
“I really appreciate Dynamics 365 Sales for the feedback it provides on customer needs and product limitations. It's great for tracking sales records, forecasting future business, and the insights it provides into product feature enhancement and discovery are excellent. The way it”
A flexible CRM platform for modern sales teams
“What I like best about Dynamics 365 Sales is its integration with the Microsoft ecosystem, which makes managing customer relationships, tracking opportunities, and analyzing sales performance much easier. The platform provides powerful automation tools, customizable dashboards, a”