Kapture CX
#10 in Complaint Management1
Products on G2
363
Total reviews
4.5
Avg. star rating
- Kapture CX ranks #10 in Complaint Management.
- Reviews across Kapture CX's portfolio grew 75.0% quarter-over-quarter.
- Kapture CX's 1 product span 17 categories on G2.
- Mid-Market is the largest segment among reviewers, at 55.8%.
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
+75.0%
#10
17
Mid-Market
2011
657
Bangalore
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 29.9% |
| Mid-Market | 55.8% |
| Enterprise | 14.2% |
Quarterly history
| Quarter | Total reviews | Avg. rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q1 | 60 | 4.9 |
| 2025 Q2 | 70 | 4.8 |
| 2025 Q3 | 31 | 4.7 |
| 2025 Q4 | 37 | 4.5 |
| 2026 Q1 | 19 | 4.0 |
| 2026 Q2 | 4 | 5.0 |
| 2026 Q3 | 7 | 4.5 |