C-ZENTRIX

#79 in Call Center Infrastructure (CCI)

Gurgaon, India

Products on G2

Total reviews

4.3

Avg. star rating

C-Zentrix Contact Center ranks #79 in Call Center Infrastructure (CCI).
C-ZENTRIX's 1 product span 4 categories on G2.
Mid-Market is the largest segment among reviewers, at 44.8%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across C-ZENTRIX's products.

Page views and citations · C-ZENTRIX

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Exotel

1 switched

PropStream

1 switched

Knowlarity Communications

1 switched

Losing to

Based on reviewers of other products who said they switched from C-ZENTRIX.

Kapture CX

Genesys

RingCentral

Ozonetel

Key stats

—

#79

Mid-Market

2005

179

Gurgaon, India

Adoption by company size

Segment	Share of reviews
Small Business	27.6%
Mid-Market	44.8%
Enterprise	27.6%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	2	5.0
2025 Q1	18	4.4
2025 Q3	1	3.5
2025 Q4	2	4.3

About C-ZENTRIX

C-ZENTRIX is a service provider of customer experience and contact center solutions. Their platform is designed to assist businesses in managing their customer interactions across various channels, including voice, chat, email, and social media. C-ZENTRIX’s suite of products includes contact center software, omnichannel communication capabilities, and AI-driven tools such as chatbots and voice bots. The company aims to help businesses enhance customer satisfaction, improve agent productivity, and streamline communication processes. Their scalable solutions cater to enterprises of all sizes, from small businesses to large corporations, across multiple industries.

Products

C-Zentrix Contact Center

by C-ZENTRIX · 29 reviews

4.3

Showing 1 of 1

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