Helply
195
Reviews
4.6
Star rating
#31
Rank in Shared Inbox
Pros and cons
Pros
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
Cons
- Update Issues
- Software Bugs
- Email Communication Issues
- Issue Resolution
- Merging Issues
- Comment Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-100.0%
75
Small Business
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 77.4% |
| Mid-Market | 21.5% |
| Enterprise | 1.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q4 | 1 | 5.0 |
| 2026 Q2 | 1 | 4.0 |
Satisfaction ratings
Ease of Use9.5
Ease of Setup9.5
Quality of Support9.3
Meets Requirements9.0
What reviewers say
Game-Changer for Team Transparency with Minor Glitches
4.0
“I really like the transparency GrooveHQ has given our team. It lends a lot of accountability to all team members and ensures the clients get responded to quickly. We can also track the stats on how quickly clients are getting responded to and how quickly they're getting resolutio”
Never Miss a Beat with This Reliable Tool
5.0
“Nothing slips through the cracks - it's always reminding me to follow up”
GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient
5.0
“GrooveHQ allows us to provide a unified voice for customer support!”