Crisp
Reviews
Star rating
Rank in Shared Inbox
Pros and cons
Pros
- Customer Support
- Helpful
- Features
- Ease of Use
- Intuitive
- Efficiency
Cons
- Missing Features
- Limited Features
- Lack of Features
- Poor Customer Support
- Learning Curve
- Expensive
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 87.9% |
| Mid-Market | 12.1% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 7 | 3.9 |
| 2025 Q1 | 21 | 4.5 |
| 2025 Q2 | 13 | 4.9 |
| 2025 Q3 | 5 | 4.6 |
| 2025 Q4 | 4 | 4.9 |
| 2026 Q1 | 6 | 4.9 |
| 2026 Q2 | 10 | 4.0 |
| 2026 Q3 | 6 | 4.4 |
Satisfaction ratings
What reviewers say
Simple, personnalisable et idéal pour un service client. Et l'équipe Crisp est très à l'écoute.
“La simplicité d'utilisation, la personnalisation et le suivi de leurs équipes”
Unified Support Solution with Satisfying Simplicity
“I like how Crisp unifies all our support channels, streamlining and organizing the best people to answer our support requests. The AI feature that auto-solves requests keeps getting better, and I find the balance of simplicity and complexity perfect. It's not outrageously expensi”
Crisp’s Feature-Rich Interface That Helps Organize Chats
“I like Crisp high functionality, features variety and interface. Sometimes it may be too complicated as you need to have several inbox and jump between them sometimes, but it at the same time helps separate your chats.”