G2 Vendor Directory

Shared Inbox

58

Products

37.5K

Total reviews

4.6

Avg. rating

Zendesk for Customer Service by Zendesk leads the Shared Inbox category with a 4.3 rating from 7,115 reviews. HighLevel has the strongest momentum in the category, up -83.8% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Shared Inbox.

LLM citations · Shared Inbox

Source: G2 review data

Key stats

Zendesk for Customer Service

HighLevel

Small Business

Category trends

How the Shared Inbox market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Front1,938 2
HubSpot Service Hub1,209 3
Hiver in Gmail1,104 4
Zendesk for Customer Service1,088 5
Missive707
Which products climbed the Grid most?
1
HighLevel18 2
Helpwise6 3
eDesk6 4
Zendesk for Customer Service4 5
BoldDesk4
Which products are reviewers switching to?
1
Fin284 2
HubSpot Service Hub260 3
Freshdesk220 4
Zendesk for Customer Service210 5
Missive154
Which products do enterprises choose?
1
Front166 2
Zendesk for Customer Service99 3
Hiver in Gmail56 4
Freshdesk56 5
HubSpot Service Hub43
Which products do mid-market buyers choose?
1
Front785 2
Zendesk for Customer Service459 3
HubSpot Service Hub427 4
Hiver in Gmail292 5
Freshdesk194
Which products do small businesses choose?
1
Front969 2
Hiver in Gmail747 3
HubSpot Service Hub735 4
Missive619 5
Zendesk for Customer Service482

Fastest growing

Ranked by G2 Momentum score.

1

HighLevel

by HighLevel · 654 reviews

4.6
2

BoldDesk

by Syncfusion · 154 reviews

4.5
3

DevRev

by DevRev · 210 reviews

4.3

All products

Ranked by G2 Grid position.

1

Zendesk for Customer Service

by Zendesk · 7,115 reviews

4.3
2

Front

by Front App · 2,527 reviews

4.7
3

HubSpot Service Hub

by HubSpot · 3,017 reviews

4.4
4

Missive

by Missive · 861 reviews

4.7
5

Freshdesk

by Freshworks · 3,867 reviews

4.4

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