Freshcaller
Reviews
Star rating
Rank in Customer Service Automation
Pros and cons
Pros
- Ease of Use
- Dialing Features
- Quick Setup
- User-Friendly
- Simple
- Easy Setup
Cons
- Lack of Features
- Contact Management
- Poor Customer Support
- Contact Management Issues
- Missing Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 70.0% |
| Mid-Market | 24.6% |
| Enterprise | 5.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 1 | 5.0 |
| 2025 Q4 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Simple UI with Efficient Call Management
“I like Freshcaller's simple and clean UI, which makes it easy to use. I also find the dial pad, recording, and call tags particularly valuable as they suit my needs well. The initial setup was a piece of cake, which was appreciated.”
Freashworks has been extremely instrumental in increasing agent level productivity.
“Freshworks helped us to perform customer support via emails, calls, and chats on a single platform with automation capabilities.”
Unveiling Excellence: A Review of Freshworks Solutions
“Unified Platform: Freshworks offers a suite of customer engagement tools, including customer support, marketing, sales, and more, all integrated into a single platform. This unified approach streamlines workflows and eliminates the need for multiple disjointed tools. Automatio”