8x8 Contact Center
262
Reviews
4.1
Star rating
#13
Rank in Contact Center Workforce
Pros and cons
Pros
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive
Cons
- Poor Customer Support
- Missing Features
- Call Management
- Complexity
- Integration Issues
- Lack of Clarity
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-68.8%
40
Mid-Market
18
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 37.7% |
| Mid-Market | 54.5% |
| Enterprise | 7.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 5 | 4.3 |
| 2025 Q1 | 6 | 4.8 |
| 2025 Q2 | 7 | 4.4 |
| 2025 Q3 | 8 | 4.5 |
| 2025 Q4 | 7 | 4.7 |
| 2026 Q1 | 13 | 4.2 |
| 2026 Q2 | 16 | 3.8 |
| 2026 Q3 | 5 | 5.0 |
Satisfaction ratings
Ease of Use8.5
Ease of Setup8.1
Quality of Support8.4
Meets Requirements8.7
What reviewers say
Quick Reverts and Real Human Support Make 8x8 a Win
5.0
“quick reverts, human communication rather than relying on AI”
Quick, Reliable Support with Great Communication
5.0
“Quick, good listeners, reliable, respectful, and great communication.”
Stable System with Minor Glitches
5.0
“I use 8x8 Contact Center for making calls and taking payments. I like that it offers a smooth experience and find it cool. It's stable, and the initial setup was easy.”