3CX
Reviews
Star rating
Rank in Cloud PBX Platforms
Pros and cons
Pros
- Ease of Use
- Reliability
- Flexibility
- Features
- Easy Setup
- Integrations
Cons
- Complex Processes
- Limited Features
- Learning Curve
- Difficult Configuration
- Poor Customer Support
- Expensive
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 43.2% |
| Mid-Market | 49.3% |
| Enterprise | 7.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.0 |
| 2025 Q2 | 24 | 4.6 |
| 2025 Q3 | 14 | 4.5 |
| 2025 Q4 | 14 | 4.4 |
| 2026 Q1 | 16 | 4.2 |
| 2026 Q2 | 15 | 4.3 |
| 2026 Q3 | 1 | 4.5 |
Satisfaction ratings
What reviewers say
Efficient Communication with Seamless CRM Integration
“I like that 3CX has an easy-to-use interface, a super fast GUI, and strong connectivity. The integration with Pipedrive is particularly helpful because it allows us to make calls directly from the CRM, which means no manual entry of phone numbers into 3CX. I also appreciate the c”
Unmatched Value: 3CX’s Feature-Rich PBX That Just Works
“3CX's feature set to price value is all but unmatched in the industry. Emerging AI tools combined with an easy-to-deploy, use, and maintain PBX. 3CX is a no-brainer for technical directors, service providers, and telecommunications resellers alike, simply because it just works an”
Handy Second Number, but Calls Dropped and Random Holds
“It was nice having a secondary way to use my cell phone, so I didn’t have to share my actual number.”