G2 Vendor Directory

Chatwoot

#97 in Live Chat

San Francisco, US

1

Products on G2

16

Total reviews

4.5

Avg. star rating

  • Chatwoot ranks #97 in Live Chat.
  • Reviews across Chatwoot's portfolio declined 100.0% quarter-over-quarter.
  • Chatwoot's 1 product span 6 categories on G2.
  • Small Business is the largest segment among reviewers, at 62.5%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Chatwoot's products.

Page views and citations · Chatwoot

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Fin

1 switched
2

Text

1 switched
3

Heyophone

1 switched

Losing to

Based on reviewers of other products who said they switched from Chatwoot.

1

Zoho

3 switched
2

respond.io

2 switched
3

Positive User

1 switched
4

Zaapi

1 switched
5

Gleap

1 switched

Key stats

-100.0%

#97

6

Small Business

2020

13

San Francisco, US

Adoption by company size

SegmentShare of reviews
Small Business62.5%
Mid-Market31.3%
Enterprise6.3%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q435.0
2026 Q115.0
2026 Q215.0