Capsule CRM
528
Reviews
4.7
Star rating
#4
Rank in Construction CRM
Pros and cons
Pros
- Ease of Use
- Customer Support
- User-Friendly
- Simplicity
- Task Management
- Easy Setup
Cons
- Missing Features
- Limited Customization
- Integration Issues
- Incomplete Information
- Learning Curve
- Limited Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-30.0%
85
Small Business
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 93.1% |
| Mid-Market | 6.6% |
| Enterprise | 0.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 34 | 4.8 |
| 2025 Q1 | 26 | 4.9 |
| 2025 Q2 | 28 | 4.8 |
| 2025 Q3 | 14 | 4.7 |
| 2025 Q4 | 18 | 4.9 |
| 2026 Q1 | 19 | 4.6 |
| 2026 Q2 | 30 | 4.8 |
| 2026 Q3 | 21 | 4.9 |
Satisfaction ratings
Ease of Use9.5
Ease of Setup9.4
Quality of Support9.5
Meets Requirements9.1
What reviewers say
Easy Search for Customer & Sales Data
4.5
“Easy search functions make it very easy to find information on customer data/product sales, as long as it is entered correctly to begin with :)”
Simple, Easy-to-Use CRM with Clear Client Tracking
5.0
“It's simplicity. Ease of use. Clear access to tags, tracks, projects and opportunities. A great CRM for businesses who need a clear and concise way to see their clients.”
Effortless Sales Pipeline Tracking and Staying Connected with Customers
5.0
“Track my sales pipeline and conversion - also stay in touch with my prospects and customers”